Refund policy

1. No-Return Policy

We do not accept returns of any products under any circumstances. This includes but is not limited to:

  • Items that are unused, opened, or damaged after delivery.
  • Products that no longer meet your needs or expectations.
  • Incorrect purchases or sizing issues (if applicable).

By completing a purchase, you acknowledge and agree to this no-return policy.

2. Refund Policy for Dissatisfaction

If you are unsatisfied with your purchase for any reason, you may request a full refund without needing to return the product.

Eligibility Conditions:

  • Refund requests must be submitted within [7 days] of receiving your order.
  • Refunds are only available for the original purchase price, excluding shipping fees (unless the error is due to our mistake).
  • Partial refunds may be offered in specific cases (e.g., partial order issues), at our discretion.

How to Request a Refund:

  1. Contact our customer support team at [ bestgifts@iigifts.com ] within the eligibility period.
  2. Include your order number and a detailed reason for dissatisfaction.
  3. If applicable, provide supporting evidence (e.g., photos of damaged items).

We reserve the right to deny refund requests that violate our policy terms or appear fraudulent.

3. Processing Refunds

  • Approved refunds will be processed within 3–10 business days.
  • The refund will be issued to your original payment method. Note that bank processing times may vary.
  • You will receive a confirmation email once the refund is initiated.

4. Non-Refundable Items

The following items/services are excluded from refunds:

  • Digital products (e.g., downloads, subscriptions).
  • Custom-made or personalized items.
  • Products marked "Final Sale" or "Non-Refundable" at purchase.

 

5. Damaged or Defective Items

If your item arrives damaged or defective:

  1. Notify us within 48 hours of delivery.
  2. Provide clear photos/video of the issue.
  3. We will issue a full refund or replacement (if preferred) at no extra cost.

6. Contact Us

For refund requests or questions:

  • Email: [ bestgifts@iigifts.com ]
  • Hours: [Mon–Fri, 9 AM–5 PM EST]

Policy Updates

We reserve the right to modify this policy at any time. Changes will take effect immediately upon posting on this page.

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