Shipping policy

Last Updated: 04/16/2025

At [iiGifts Online Store], we aim to deliver your orders swiftly and securely. Our shipping process varies based on product availability and your location. Below are the details of our shipping methods and timelines:

1. Order Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.

2. Shipping Methods & Delivery Times

A. Local Warehouse Shipping (Faster Delivery)

If your order is fulfilled from our local warehouse in [Country/Region Name]:

  • Delivery Time: 3–7 business days after processing.
  • Carrier: Local logistics partners (USPS,Amazon Logistics,etc).
  • Tracking: A tracking number will be emailed once your order ships.

B. International Air Shipping

For orders shipped directly from our international facility (no local warehouse availability):

  • Delivery Time: 7–20 business days after processing, depending on destination and customs.
  • Carrier: Reliable global carriers (DHL, FedEx, etc).
  • Tracking: A tracking number will be provided via email.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and order weight/size.
  • Free shipping may apply for orders over $50 in eligible regions.

4. Customs & Import Duties

  • Local Warehouse Orders: No additional customs fees or taxes.
  • International Air Shipments: Customers are responsible for customs duties, taxes, or import fees imposed by their country. These charges are not included in the product or shipping costs.

5. Delivery Delays

While we strive to meet estimated timelines, delays may occur due to:

  • Customs inspections.
  • Weather events or carrier disruptions.
  • Incorrect/incomplete shipping addresses.

If your order is significantly delayed, contact us at bestgifts@iigifts.com for assistance.

6. Lost or Damaged Packages

  • Lost Packages: Report missing orders after the estimated delivery window. We will work with the carrier to resolve the issue or reship/refund your order.
  • Damaged Items: Notify us within 48 hours of delivery with photo evidence. We will arrange a replacement or refund.

7. Contact Us

For shipping-related inquiries:

  • Email: bestgifts@iigifts.com
  • Response Time: Within 24–48 business hours.